SHIPPING & RETURNS
Shipping Policy
At Traveling Ground, we understand the importance of getting your purchased item to you in a timely and efficient manner. That's why we use trusted shipping carriers such as USPS and UPS through Shipstation, to ensure that your bike or component is delivered to you as quickly as possible.
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To further guarantee the safe arrival of your item, we take great care in packing each bike and component with the utmost attention to detail. We understand that the condition of your purchase is important to you, and we want to make sure that it arrives at your doorstep in the same condition as when it left ours.
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We believe in providing exceptional customer service, and that extends to our shipping policy. Whether you're a seasoned cyclist or a beginner, we want your experience with Traveling Ground to be enjoyable from start to finish.
Return & Exchange Policy
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At Traveling Ground, we stand behind the quality of our products and want to ensure that you are completely satisfied with your purchase. If your bike or component arrives in a different condition than stated, please don't hesitate to reach out to us. We will promptly respond to your inquiry and provide you with an email shipping label to return the item, and issue a full refund once we have received it.
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We believe in transparency and strive to accurately represent the condition and wear and tear on our products. However, we understand that sometimes issues can arise during shipping or handling, and we are committed to making it right. Our goal is to provide you with a seamless and stress-free shopping experience, so please don't hesitate to contact us with any concerns you may have. Thank you for choosing Traveling Ground as your trusted source for high-quality used bikes and components.